Help Center

You can contact us in whatever way it suits you!

- Use  our “Contact Us” form
- Message us through your Facebook account,through our built-in Facebook Chat support on our site or Facebook Messenger on our Official Facebook Page here
- Email us at contact@hobbyevolution.com
- Send us a DM or tweet at our official Twitter Page here

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Hobby Evolution™ processes card payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Should you prefer not to use your Credit Card you can always use Apple Pay or your PayPal account. Your card details will not be shared.

Any way you may choose to place your order you can feel safe and secured that we provide you the safest and easiest paying experience.

We accept payments by PayPal, Visa, MasterCard, American Express and Apple Pay.

We are also scheduling and working on to give our consumers the option to pay with Cash on Delivery (COD) at their convenience. We will inform you once this service is available.

All orders of $40 and above are eligible for Free Shipping anywhere in the world. For orders below $40, there is a Standard Shipping Price applied depending the Shipping Country Destination.

For United States, Australia, Canada, United Kingdom and Europe* the Standard Shipping is $4.99
For the rest of the World the Standard Shipping is $9.99

In summary you can as well refer to the following Shipping Rates table.

Of course. We include all the main currencies. Simply click on the top right corner and choose the currency you prefer to look the prices at.

NOTE: The prices at checkout will turn back in USD and based on this currency will the purchase be completed. You can browse though around the website at any currency you prefer!

Throughout the site you can browse in any currency you prefer. But when you move to the Checkout page, the currency will change back to the default option used during the setup of the store. 

The reason for this is purely for transactions, economic and logistic operations. There is not any actual increase on the amount to be paid. It is only displayed in different currency than one you may were using. Feel safe to complete purchase and as you can check there is nothing to hide and there are no hidden fees.

We're really sorry. This isn't done on purpose! We'll try to make up to you. Contact us and tell us what you would be interested and we'll try to add it to our collections for you to purchase!

Providing us feedback like this, improves and customizes our site to better meet your personal needs.

Thank you for your interest!

Please read our Refund Policy Page here

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. Orders generally take 2 to 4 weeks to arrive at your doorstep. It also depends on the Shipping Address (country) that the package will be delivered. We are not held responsible for items that do not arrive before the holidays.

For a more detailed review though, you can read our Shipping and Delivery page here

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

If something is still missing, please contact us immediately.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed, will be subject to a cancellation fee of US$0.5 regardless of the time the order has been placed as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

We ALWAYS reply to all our inquiries. If you haven't received any reply by us, please check also your spam folder. There may be situations that the reply is falsely sent to the spam folder. This has been reported to happen more frequently on @hotmail email accounts.

If it is sent to the spam folder there is nothing to worry about our emails. Feel free to white list us. We're sorry for any inconvenience this may caused.

Sure! Feel free to contact us and we will be happy to assist you. 

If though the question still remains and is very specific, we will contact in person with our appropriate supplier and get an answer for you. 

Please allow a logical time-frame for the communication between us and our suppliers. We will get back to you ASAP!

Of course! We ship worldwide!  Delivery times though may vary depending the shipping countries outside the U.S.

We will send you an order confirmation email to confirm your order.

For most of the orders and products, we are confident that there will be no customs fees. However we are not responsible for any custom fees or import duties once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.  If any such costs are required, it is the buyers’ responsibility to pay the balance.

You will receive an email with tracking information and any available tracking number once your order is dispatched. You can use it to track your order.

Most of the orders include a tracking number for you to use throughout the delivery period. Some orders will ship in multiple boxes and each box will have its own unique tracking number.

You can use our "Order Tracking" Page to monitor all the stages of the Shipping and Delivery process until your order reaches you. Simple use the Tracking number that is created for most of the orders and is sent to you by email once your order is processed.

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order conformation.

If you believe you may have entered your email incorrectly please contact us and we will fix it for you.

Once your order is trackable it generally takes 2 to 4 weeks to arrive at your doorstep. Depending also on different country’s custom restrictions, this may take longer (we wish this wasn't the case).

We initiate and process all orders within 24-48 hours (2 business days) and will also send you any available tracking number so you can track your order’s progress at any step.


Please allow extra time for your order to be processed and delivered during holidays and sales seasons. 

For our “Shipping and Delivery” Page click here

If you place a large order, it may be fulfilled in multiple shipments.

We have a large assortment of products not stocked in-house and ship from multiple warehouses in multiple locations, so some items might arrive earlier than others. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't worry if you don't receive all of your items at once…they are on the way! J

If you'd like to know the status of your other items, please e-mail us at contact@hobbyevolution.com with your name and order number or check the progress of your delivery using your tracking code on our “Order Tracking” page.

For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. 

Please see our Returns Policy here. All returns must be in original condition with packaging intact.

We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info.

If you are unhappy with your order, we encourage you to contact us through Contact Us Form, Facebook, Facebook Messenger or email on our website, so we may resolve your issue with the product.

All return shipping fees, other miscellaneous fees and Shipping option selected are the responsibility of the customer.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@hobbyevoution.com">contact@hobbyevoution.com

Please contact us within 30 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.