Help Center

Frequently Asked Questions

General

How can I contact you?

How secure is my online order and your site?

What Payment methods do you accept?

Do you ship worldwide?

Do you offer Free Shipping?

It's in USD. Can I see prices in other currency?

The currency changes back to USD when I checkout. Why?

Hey! I can't find MY hobby

Will this item get to me before (any specific date)?

Are there any Exchange Rates?

Can I use several Discount Codes in one order?

What do I do if I have missing items in my order?

How do I change or cancel my order?

Why haven't I got a reply by you at my email?

I still have some extra questions about some specific products.

Orders

Do you accept orders placed outside of the U.S.?

How do I know that my order has been placed?

Will I have to pay any customs fees?

Where is my order?

Can I have a tracking number?

How do I check my order status?

Why have I not received any order confirmation details?

Shipping

When will I receive my products?

Will my order be shipped in multiple parcels?

I have received only part of my shipment. When are they coming, where are the coming from and why didn't I get them all?

Can I change my shipping address after I place my order?

Returns

Can I return a product?

Can I exchange product?

Is Shipping covered for my returns?

How long is the Return Process?

When will I receive my Refund?

What if the item I received is defective/incorrect/damaged?